At Healthy Child, customer satisfaction is important to us. We aim to provide high-quality products and a smooth shopping experience.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is damaged during delivery.
- The wrong item was delivered.
- The product is defective upon arrival.
Conditions for Returns
To qualify for a return:
- The product must be unused.
- The product must be in its original packaging.
- All tags, labels, and accessories must be intact.
- Proof of purchase must be provided.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened baby care products
- Used personal care items
- Consumable products
- Items marked as non-returnable on the product page
Return Process
To initiate a return:
- Contact our support team within 7 days of delivery.
- Provide your order number and reason for return.
- Share photographs if the product is damaged or defective.
- Our team will review your request and provide further instructions.
Refund Process
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days.
- Refunds will be credited to the original payment method.
- Processing times may vary depending on your bank or payment provider.
Exchange Policy
Exchanges are subject to product availability. If an exchange is not available, a refund may be issued according to this policy.
Cancellation Policy
Orders may be cancelled before shipment. Once an order has been dispatched, cancellation requests cannot be guaranteed.
Contact Us
For return or refund assistance:
Email: support@healthychild.info